Video Teleconferencing (VTC) Technician
Transform technology into opportunity as a Video Teleconferencing (VTC) Technician with GDIT. A career in enterprise IT means helping connect and support systems that matter. At GDIT, youll contribute to the delivery of reliable collaboration technology and play a meaningful role in supporting how agencies operate.
As a VTC Technician, you will help ensure today is safe and tomorrow is smarter by supporting VTC and conference room technologies for the Department of Energy, National Nuclear Security Administration. This role focuses on hands-on support, system upkeep, and assisting users with VTC solutions.
Job Summary
Support daily operation of MS Teamsbased VTC and conference room systems
Configure rooms and equipment to meet requirements for scheduled conferences
Operate and troubleshoot VTC and conference room equipment, escalating issues when needed
Perform routine checks and basic performance testing to ensure systems operate correctly
Assist with installing and upgrading VTC systems and conference room technologies
Provide on-site support for VTC and presentation events, verifying system functionality and assisting with setup
Conduct regular equipment spot checks to confirm readiness
Troubleshoot common issues with hardware, network connections, and software configurations
Respond to trouble tickets within established Service Level Agreements (SLAs)
Provide basic user training and support
Help maintain accurate asset tracking and inventory records
Perform other duties as assigned
Requirements
Follow established policies, procedures, and training requirements
Complete required orientation and competency programs
Participate in team meetings and support process improvement when appropriate
Provide excellent customer service and communicate effectively with users
Support new personnel by assisting with basic orientation or knowledge sharing when needed
Strong analytical and troubleshooting skills
Ability to work independently on routine tasks and collaborate effectively within a team
What Youll Need to Succeed
Education: Associates Degree (or equivalent experience)
Experience: 3-5 years of related experience in VTC support, IT support, or system administration
Technical Skills: Basic system administration, VTC support, end-user troubleshooting
Clearance: DOE Q or TS
Abilities: Strong communication, organization, and problem-solving skills
Location: Albuquerque, NM
US Citizenship Required
